Best Auto Repair, Ocala

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    24 Hour Towing

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 352-237-8697 or make an appointment online!

What People Say About Us

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    The folks at Eagle Towing and Repair were fantastic from the gal who answered the phone to the tow truck driver! They dispatched someone immediately and we were at the dealership within an hour of the transmission going out on our Envoy on I-75. Thank you all for such professional, courteous service.

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    Awesome guys! I broke down on my way home to Georgia and they came and towed me to the shop. The owner stayed after hours to get me back up and running that night! Can't say enough about these guys! Awesome people and awesome prices!

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    Excellent. I had an usual request and Eagle Towing stepped up to the job. I bought a used 10 ft x 8 ft hot tub weighing 1,115 pounds. Had them come out to seller's house where they winched it right up onto the flat bed then drove it to my house, backed up the truck to offload right onto my deck. Very quick response, great experience. Thanks guys.

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    After having a blown out engine and transmission on a 3 year old car, calling several places around town getting ridiculous prices ranging up to a new car cost and no sense of urgency, I ran across this shop. The owner is amazing, has a sense of urgency and is absolutely forthright and honest. By far the BEST PRICE in town. Excellent communication!! I would give this shop 10 stars if possible. Take all your auto needs here...please. An actual shop with personal mechanic prices. Brilliant!

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    Eagle Towing is my go to anytime I have any car issue! Everyone there is friendly, knowledgeable and fix my car right! I have been going to them for years now because they really do a great job! Thanks for getting us back on the road!

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    They made sure to get me in and rebuild my whole front end. Great service and prices. Will be back!

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    Thank you for your service, always getting the best out of your company!

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    These guys are awesome! They show up quick. The lady on the phone was very easy to talk, very polite and courteous. Makes a big difference when your vehicle breaks down, The guy driving the wrecker was very polite and friendly. They dont charge an arm and leg. If I ever need wrecker service again I will definitely call these guys. Thank you for a job well done.

Call us for service: 352-237-8697

AAA (American Automobile Association)
ASE (Automotive Service Excellence)
Jasper
O'Reilly Auto Parts
ASE Master Technician
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