Best Auto Repair, Ocala

CONTACT US
MV86314
YelpSureCriticFacebookGoogle My Business Color

WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    24 Hour Towing

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 352-237-8697 or make an appointment online!

What People Say About Us

  • reviewicon

    The folks at Eagle Towing and Repair were fantastic from the gal who answered the phone to the tow truck driver! They dispatched someone immediately and we were at the dealership within an hour of the transmission going out on our Envoy on I-75. Thank you all for such professional, courteous service.

  • reviewicon

    Awesome guys! I broke down on my way home to Georgia and they came and towed me to the shop. The owner stayed after hours to get me back up and running that night! Can't say enough about these guys! Awesome people and awesome prices!

  • reviewicon

    Excellent. I had an usual request and Eagle Towing stepped up to the job. I bought a used 10 ft x 8 ft hot tub weighing 1,115 pounds. Had them come out to seller's house where they winched it right up onto the flat bed then drove it to my house, backed up the truck to offload right onto my deck. Very quick response, great experience. Thanks guys.

  • reviewicon

    After having a blown out engine and transmission on a 3 year old car, calling several places around town getting ridiculous prices ranging up to a new car cost and no sense of urgency, I ran across this shop. The owner is amazing, has a sense of urgency and is absolutely forthright and honest. By far the BEST PRICE in town. Excellent communication!! I would give this shop 10 stars if possible. Take all your auto needs here...please. An actual shop with personal mechanic prices. Brilliant!

  • reviewicon

    Eagle Towing is my go to anytime I have any car issue! Everyone there is friendly, knowledgeable and fix my car right! I have been going to them for years now because they really do a great job! Thanks for getting us back on the road!

  • reviewicon

    They made sure to get me in and rebuild my whole front end. Great service and prices. Will be back!

  • reviewicon

    Thank you for your service, always getting the best out of your company!

  • reviewicon

    These guys are awesome! They show up quick. The lady on the phone was very easy to talk, very polite and courteous. Makes a big difference when your vehicle breaks down, The guy driving the wrecker was very polite and friendly. They dont charge an arm and leg. If I ever need wrecker service again I will definitely call these guys. Thank you for a job well done.

Call us for service: 352-237-8697

AAA (American Automobile Association)
ASE (Automotive Service Excellence)
Jasper
O'Reilly Auto Parts
ASE Master Technician
  • Car Care Aware